To summarize our thoughts, we have developed a statement that is the
foundation on which each client relationship stands. Each team member
takes this commitment very seriously. We strive to improve our service to
meet your needs each day. Please take the time to review this commitment
thoroughly..our relationship depends on it.
Our Commitment to You
- We will act with integrity, honesty, and openness in everything we do for and with you.
- We will respect the confidentiality of our working relationship.
- We will return your phone calls within 24 hours.
- We will meet the deadlines we set (or in very extreme cases, let you know well in advance of our inability to do so for reasons outside our control).
- We will work diligently with you to continuously add value to our service to you.
- We understand you are the sole judge of our performance – if you feel our services don’t meet your expectations, simply let us know and we’ll correct it immediately.
Your Commitment to Us
- You will be open, frank, and honest with us at all times. You will let us know of any concerns you have about our work together.
- You will give us all the information we need to do our work. Where appropriate, you will give us access to your team.
- You will pay our fees on time. That way we can continue to give you the level of support you deserve.
- You agree to listen to the advice we offer (although we do acknowledge your absolute right to reject that advice).
- You will treat material we send you as important and worthy of your time.
